Privacy Policy

Last updated: March 5, 2026

This Privacy Policy ("Policy") explains how Optriq, a brand of Orionwave Private Limited, a company registered under the Companies Act, 2013, processes personal data collected from you in compliance with applicable laws, including the General Data Protection Regulation (GDPR) where applicable.

1. Definitions

• Controller: The entity that determines the purposes and means of processing personal data.
• End-User: Any person or entity with whom the Subscriber interacts using the Optriq service ("Service").
• Personal Data: Any information relating to an identified or identifiable natural person (data subject).
• Usage Data: Data collected automatically via the Service, such as browser type, pages visited, session duration, and technical diagnostics.
• Process: Any operation performed on personal data including collection, storage, use, disclosure, or erasure.
• Processor: An entity that processes personal data on behalf of the Controller.
• Service(s): Services provided by Optriq, as described in our Terms of Service.
• Subscriber: The individual or organization subscribing to the Service(s) and agreeing to the Terms of Service.
• Website(s): Websites operated by Optriq, including optriq.com.
• You and Your: A natural person whose personal data we process.

2. Personal Data Collected by Us

2.1 Direct Collection

We collect personal data directly from you when:

• You sign up for our Service(s), providing details such as name, email address, and phone number.
• You submit forms, feedback, support requests, or surveys on our Website(s).
• You participate in our webinars, events, or other promotional activities.
• You connect a third-party account (e.g., Shopify, Google), in which case we may access profile or store information permitted by you.
• You provide testimonials or contact us via other methods.

2.2 Indirect Collection

We may also collect data from:

• Third-party sources such as marketing partners or public databases.
• Cookies and similar technologies used on our Website(s).
• Mobile device information, including OS, device type, IP address, and usage diagnostics.
• Our business partners or resellers, where applicable.

2.3 Integration with Third-Party Services

If you connect a third-party service (e.g., Shopify, Google, Facebook), we may collect personal data already associated with that service, and any additional data you allow us to access.

3. Purposes for Processing Personal Data

We process your personal data to:

• Operate and maintain our Service(s).
• Process transactions and manage billing.
• Respond to queries and provide support.
• Notify you about account activity, policy updates, and service-related changes.
• Send promotional messages (where legally permitted or with your consent).
• Improve our platform through analytics and performance monitoring.
• Detect and prevent fraud and abuse.
• Personalise your experience across the Service(s).
• Comply with legal obligations.

4. Sharing of Personal Data

We may share your personal data with:

• Our affiliated entities and service providers for hosting, analytics, customer support, and infrastructure needs.
• Payment processors and fraud detection agencies.
• Marketing and promotional partners (in compliance with legal requirements).
• Authorities or legal bodies as required under applicable law.
• Another entity in the case of a merger, acquisition, or sale.
• Other third parties where we have obtained your explicit consent.

5. International Transfer

We primarily store and process your data on secure AWS servers in India. Where data is transferred internationally (including to the European Economic Area or other jurisdictions), we ensure an adequate level of protection, including through standard contractual clauses or equivalent safeguards, as required by applicable data protection laws (e.g., GDPR).

6. GDPR Compliance

As a GDPR-compliant organization, we ensure that:

• Only essential personal data is collected.
• You are informed of your rights (access, rectification, erasure, restriction, portability, and objection).
• Data processing is based on lawful grounds (e.g., contract, consent, legitimate interest).
• We provide clear opt-in and opt-out mechanisms.
• You can withdraw your consent at any time without affecting the lawfulness of prior processing.
• A designated Data Protection Officer (DPO) oversees all data practices.

DPO Contact

Gaurav Toora
Email: gauravtoora@vizaro.in

7. Contact Us