Your Tally Data NEVER Leaves Your Computer
This is our core promise. The Optriq Connector runs on your Windows PC and communicates with Tally Prime locally. Your ledger, vouchers, party masters, and financial data are read from Tally on your PC and stay on your PC. By default, no ledger data is uploaded to, stored on, or transmitted through Optriq’s servers beyond what a specific request needs in the moment.
The one exception is Cloud Copy — an optional feature, off by default for every customer, that you can enable only from the consent screen in the Connector app on your PC. When you enable it, the Connector keeps an encrypted copy of your Tally reports on Optriq’s servers so Roy can answer questions while your PC is off. It is deleted instantly when you turn it off, unpair, or uninstall. Details are in sections 2.2, 6, and 8 below, and in full on our Security page. If you never enable it, this promise applies without exception.
1. Who We Are
Orionwave Private Limited (“Optriq”, “we”, “us”) provides Roy, an AI-powered Tally operator that works through Telegram. This Privacy Policy explains what data we collect, how we use it, and your rights under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian law.
Data Fiduciary: Orionwave Private Limited
Contact: support@optriqai.com
2. What Data We Process
2.1 Data processed in the cloud (not stored)
The following data passes through Optriq’s cloud servers to process your requests. It is used only for that specific request and is not stored after the response is sent:
| Data type | Purpose | Retention |
|---|---|---|
| Chat messages (text you send to Roy on Telegram) | Understanding your intent (e.g., “today’s sales”) | Processed in-memory, not persisted after response |
| Voice notes (audio you send to Roy) | Transcription to text using Sarvam AI / OpenAI Whisper | Audio discarded after transcription; transcript not stored |
| Bill photos / PDFs (vendor bills you forward to Roy) | Extracting vendor name, items, amounts for purchase voucher creation | Image/PDF discarded after extraction; extracted data not stored |
| Tally query results (e.g., “today’s sales is ₹4.2L”) | Answering your request — the specific figures a request needs pass through Roy’s AI reasoning for that conversation turn and are used to compose the reply | Processed in-memory for that turn, not persisted |
2.2 Data stored on Optriq’s servers
| Data type | Purpose | Retention |
|---|---|---|
| License information | Your name, email, phone — to manage your subscription | Until account deletion |
| Telegram user ID | Linking your Telegram account to your license | Until you unpair or account deletion |
| Connector status | Online/offline status of your Optriq Connector app | Real-time only, not historically stored |
| Debug logs | Server-side error logs for troubleshooting (no business data) | 30 days, then auto-deleted |
| Error reports | Crash reports via Sentry (stack traces, app version, OS) | 90 days, then auto-deleted |
| Cloud Copy snapshot (only if you enable Cloud Copy) | An encrypted copy of your Tally reports (statements, outstanding, registers, stock, GST summaries) so Roy can answer when your PC is off. Encrypted per license via AWS KMS; stored in AWS Mumbai; unreadable by the chat systems | Latest copy only — each sync replaces the previous; deleted instantly when you turn Cloud Copy off, unpair, or uninstall |
2.3 Data stored locally on your computer
| Data type | Purpose | Stored where |
|---|---|---|
| Activity log | Log of Roy’s actions (voucher created, query answered) | SQLite database in %AppData%\Optriq\ |
| Settings | Your preferences (language, approval rules, templates) | SQLite database in %AppData%\Optriq\ |
| License key | Your subscription identifier | SQLite database in %AppData%\Optriq\ |
This data never leaves your computer unless you explicitly share it (e.g., via the “Report a Bug” feature, which attaches a sanitised log excerpt).
3. How We Use Your Data
We use your data exclusively to:
- Provide the Roy service — process your chat messages and deliver responses
- Maintain your account — manage your license, pairing, and subscription
- Fix bugs and improve the service — using anonymised error logs and crash reports
- Contact you about your account — service updates, billing, and support
We do NOT:
- Sell your data to anyone
- Use your business data to train AI models
- Share your Tally data with any third party
- Profile your business for advertising purposes
- Access your Tally data unless you send a specific request to Roy, or have enabled Cloud Copy (which stores only the encrypted snapshot described in 2.2, readable only to answer your own questions)
4. Legal Basis for Processing (DPDP Act)
Under the Digital Personal Data Protection Act, 2023:
- Consent: You provide consent when you sign up for Optriq and pair your Telegram account
- Contractual necessity: Processing your chat messages is necessary to provide the Roy service
- Legitimate interests: Debug logs and error reports are processed for service reliability
5. Third-Party Data Processors
We use the following third-party services to operate Roy:
| Service | Data processed | Their privacy policy |
|---|---|---|
| Amazon Web Services (Mumbai region) | Server hosting, database | aws.amazon.com/privacy |
| Anthropic | Chat messages + the specific figures a request needs (AI reasoning) | anthropic.com/privacy |
| Sarvam AI | Voice notes (transcription) | sarvam.ai/privacy |
| OpenAI | Voice notes (fallback transcription) | openai.com/privacy |
| Google (Gemini) | Bill images (fallback extraction) | policies.google.com/privacy |
| Telegram | Message delivery | telegram.org/privacy |
| Sentry | Error reports (crash tracking) | sentry.io/privacy |
All cloud infrastructure is hosted in AWS Mumbai (ap-south-1) region. Your data does not leave India for primary processing. Third-party AI services may process data in their own data centres — refer to their respective privacy policies.
6. Data Retention
| Data type | Retention period |
|---|---|
| Account information (name, email) | Until you request deletion |
| Telegram pairing | Until you unpair or delete account |
| Server debug logs | 30 days |
| Sentry error reports | 90 days |
| Local activity log (on your PC) | Until you uninstall and delete app data |
| Cloud Copy snapshot (opt-in only) | Latest copy only — replaced on every sync; deleted instantly on turn-off, unpair, or uninstall |
| Chat messages, voice notes, images | Not stored — processed in-memory only |
7. Your Rights
Under the DPDP Act, 2023, you have the right to:
- Access — Request a copy of your personal data we hold
- Correction — Request correction of inaccurate personal data
- Erasure — Request deletion of your personal data
- Withdraw consent — Stop using Roy at any time; uninstall the Connector; block the Telegram bot
How to exercise your rights
Email support@optriqai.com with the subject “Privacy Request” and specify what you’d like us to do. We will respond within 72 hours.
How to delete your data
- Uninstall the Optriq Connector from your Windows PC (Settings → Apps → Uninstall)
- Delete local data: Remove the
%AppData%\Optriq\folder - Delete cloud data: Email support@optriqai.com with subject “Delete My Data”
- We will delete all your data from our servers within 7 working days and confirm by email
If you enabled Cloud Copy, your snapshot does not wait for step 4: turning Cloud Copy off, unpairing, or uninstalling the Connector deletes it from our store instantly, and the Connector confirms only after the server verifies the store is empty.
8. Data Security
We protect your data with:
- Encryption in transit: All connections use TLS 1.2+ (HTTPS / WSS)
- Encryption at rest: Database and backups are encrypted (AWS RDS encryption)
- Access control: Server access is restricted to authorised personnel only
- No persistent storage of business data: Chat messages, voice notes, and images are processed in-memory and never written to disk on our servers
- Local-first architecture: Your Tally data never leaves your PC — unless you enable the optional Cloud Copy, which is encrypted per license (AES-256-GCM, AWS KMS), latest-copy-only, and deleted instantly when you turn it off
9. Children’s Data
Optriq AI is a business tool intended for use by business owners and their employees. We do not knowingly collect data from individuals under 18 years of age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through the Optriq Connector app. The “Last updated” date at the top of this page reflects the most recent revision.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data:
- 📧 Email: support@optriqai.com
- 📍 Address: Orionwave Private Limited, India
- 🌐 Website: optriqai.com/privacy
12. Grievance Officer
In accordance with the DPDP Act, 2023, our Grievance Officer is:
Name: Gaurav
Email: support@optriqai.com
Response time: Within 72 hours of receiving your complaint
Orionwave Private Limited • Your Tally data never leaves your computer — unless you choose.